9/11 Museum Tickets

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The 9/11 Museum in New York is dedicated to the events that took place on September 11th in 2001. The museum is situated on the 9/11 Memorial site. The museum itself is underground and has a very special yet melancholy atmosphere. Visitors will see parts of the original pillars of the Twin Towers and other objects that bear significance to the events such as a scorched ambulance, destroyed telephone booths and helmets left behind by firefighters and rescuers.

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How to buy 9/11 Museum Tickets

Buy 9/11 tickets above and select your preferred admission time and date. After ordering the tickets you’ll receive a digital voucher via e-mail right away. With this voucher, you can enter the museum at the specific date and time of your choice. You can print it or show it on your phone as a mobile ticket. As you already have your ticket, you can skip the ticket line at the museum, which will save you a lot of time! The admission time is set, but you can stay in the museum as long as you like. As you don’t need to print out the voucher, you can also order the tickets when you’re already in New York. Even the night before you decide to visit the museum!

Survivors’ Stairs

Almost 3000 people who lost their lives in the attacks are honoured in the museum. The first thing the visitors will notice is the two 24-meter-long pieces of steel, better known as “tridents”, that used to form the base of the original World Trade Center. The fires that lasted for more than 99 days after the attacks have turned the steel red and brown. When you continue from the “Memorial Hall” and make the descent to the basement (21 meters underground) you will pass “The Survivor Stairs”. This is a cement staircase that was used by hundreds of people who tried to escape the burning towers.

The 9/11 Museum wants to showcase the influences the attacks had on individuals and the whole world. The emphasis is clearly on the triumph of human dignity over human corruption. Recognition is given to the thousands of survivors and to all the people who showed support after September 11th 2001.

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Exhibitions in the 9/11 Museum

Two exhibitions are shown in the 9/11 Museum. The exhibitions demonstrate the story of 9/11 through displays, archives, photos and actual objects. The “Historical Exhibition” explains the history of September 11th 2001. The exhibition is built in chronological order: it starts with the beginning of the day and finishes with how the day ended.

The “Memorial Exhibition” commemorates the victims. You can find a “Wall of Faces” where photos of all the victims are shown. Behind each individual photo, you can find more information about that person. These archives were completed by their relatives.

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Practical Information

  • Opening hours:
    • Wednesday – Monday: 9:00 – 19:00, last entry at 17:30
    • Tuesday: closed
    • Closed for the general public on September 11th
  • Location: Museum is situated on the 9/11 Memorial site. The closest metro lines are E (World Trade Center), R (Cortland Street) and J/A/C/2/3/4/5 (Fulton Street).
  • Extra: You can visit the 9/11 Memorial site without visiting the museum. Visiting the 9/11 Memorial site is free.

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Extra: Entrance to the 9/11 Museum is included in the Go New York Explorer Pass and New York Pass.

Eric’s Tip: “The 9/11 museum in New York is very moving and most people view everything in silence. The personal stories can be especially emotional. The staff is helpful and can give any explanations where needed. There’s also an audio guide; you can either download the app or rent it at the information desk. The museum can be pretty busy, but you can still see everything without a problem. To view the entire museum, you’ll need 1.5-2 hours but if you choose to watch all the films your visit can take much longer. After the museum, you can also visit the 9/11 Memorial.”

Next to the 9/11 Museum, there are many more top New York museums to visit.

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How long does it take to go through the 9/11 Museum?

It takes 1.5-2 hours to see the entire 9/11 Museum. However, your visit can take much longer if you choose to watch all the films. Read my tips on vising the museum here.

Do you need advance tickets for 9/11 Museum?

By buying your tickets for the 9/11 Museum in advance, you can skip the ticket line and save a lot of time.

What is inside the 9/11 Museum?

The 9/11 Museum commemorates the victims of the September 11, 2001 attacks. Visitors can learn about the events and aftermath through personal stories, photos and artefacts such as the remains of the Twin Towers.

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